How much storage space and bandwidth will my plan include?
There are no set limits on the storage space or bandwidth that we
provide in our shared hosting plans. We want you to have the
resources you need to build a great online presence, and 99.95% of
all customers will have more than enough storage space and bandwidth
to meet their needs.
That being said, we do require all customers to be fully compliant
with our Terms of Service and utilize storage space and bandwidth in
the normal operation of a personal or small business website. While
it is rare, we may need to put constraints on accounts that are using
resources beyond what would be expected in the normal operation of a
personal or small business website.
Typically, customers only run into issues if they use their accounts
for storage or file sharing, which is not what our services are
intended to support. In accordance with our Terms of Services the
storage space and bandwidth you use must be integrated into the
normal operation of your website.
How do you determine "normal" operation for Shared hosting
plans?
We regularly run customer bandwidth and storage space utilization
through a series of statistical analyses and use the results of these
studies to define normal. Although the actual results of these
analyses vary from month to month, one thing remains constant: 99.95%
of our customers fall into "normal" range. Typically, customers who
fall outside the normal range are using their accounts for file
storage or sharing rather than hosting.
If you have a question about whether your website will fall into the
normal range, feel free to contact our team. We'll be happy to talk
about your specific needs before you purchase your hosting plan.
What happens if I exceed "normal" usage?
What happens if I exceed "normal" usage? If we have concerns about
your account's bandwidth or storage space utilization, you will
receive an email asking you to reduce usage. Generally, we provide
customers with a minimum of 48 hours to make adjustments before
taking the account offline.
Again, the most common situations involve customers who use their
accounts for storage of files—particularly multimedia files—that are
not linked off of their websites. It is very rare for a customer who
is managing a personal or small business website to exceed normal
usage.
HostGray Email Usage
While HostGray allows its shared hosting customers to create unlimited
mailboxes (i.e., POP/IMAP accounts), each individual mailbox has a
storage capacity of 500MB or 10,000 email messages, whichever comes
first.
