There are no set limits on the storage space or bandwidth that we provide in our shared hosting plans. We want you to have the resources you need to build a great online presence, and 99.95% of all customers will have more than enough storage space and bandwidth to meet their needs.
That being said, we do require all customers to be fully compliant with our Terms of Service and utilize storage space and bandwidth in the normal operation of a personal or small business website. While it is rare, we may need to put constraints on accounts that are using resources beyond what would be expected in the normal operation of a personal or small business website.
Typically, customers only run into issues if they use their accounts for storage or file sharing, which is not what our services are intended to support. In accordance with our Terms of Services the storage space and bandwidth you use must be integrated into the normal operation of your website.
We regularly run customer bandwidth and storage space utilization through a series of statistical analyses and use the results of these studies to define normal. Although the actual results of these analyses vary from month to month, one thing remains constant: 99.95% of our customers fall into "normal" range. Typically, customers who fall outside the normal range are using their accounts for file storage or sharing rather than hosting.
If you have a question about whether your website will fall into the normal range, feel free to contact our team. We'll be happy to talk about your specific needs before you purchase your hosting plan.
What happens if I exceed "normal" usage? If we have concerns about your account's bandwidth or storage space utilization, you will receive an email asking you to reduce usage. Generally, we provide customers with a minimum of 48 hours to make adjustments before taking the account offline.
Again, the most common situations involve customers who use their accounts for storage of files—particularly multimedia files—that are not linked off of their websites. It is very rare for a customer who is managing a personal or small business website to exceed normal usage.
While HostGray allows its shared hosting customers to create unlimited mailboxes (i.e., POP/IMAP accounts), each individual mailbox has a storage capacity of 500MB or 10,000 email messages, whichever comes first.
HostGray often offers promotions, coupons and special offers to customers during their initial term. These special offers are limited-time promotional prices that are available to new customers and are valid for the initial term only. Upon renewal, you will be billed at the regular rates, which are currently, $5.98/month for 3-year terms, $7.98/mo for 2-year terms, $9.98/mo for 1-year terms, and $13.98/mo for monthly terms.
If you register a free domain through us, the costs of renewing it will be covered in your hosting subscription for the life of your hosting account. Should you choose to cancel your account, there is a non-refundable $15 domain fee.
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